Central Station Operator
RESPONSIBILITIES • Receive and process incoming alarms by dispatching police and fire, and/or making notification to customers in reference to alarms received • Receive incoming calls from customers and assisting with technical support and responding to general inquiries • Running and following up on daily status reports • Receive and respond to incoming emails • May be assigned additional duties by management QUALIFICATIONS • High School Diploma, some college a plus • Experience in alarm monitoring a plus • Experience in a call center environment a plus • Ability to multi-task is a must • Ability to work in a fast pace environment • Requires exceptional phone and customer service skills • Basic computer knowledge required • Must be able to type 35 wpm • Must have reliable transportation • Must have a clean criminal background • Must be able to pass a drug screening • Must be available to work a rotating schedule (schedule includes some weekends and holidays) • Must be available to work on call (on call schedule is rotated between operators)
For More Information Contact Cristy Spencer email@example.com
Sonitrol Security Services, Inc.
815 Wood Ridge Center Dr Charlotte, North Carolina 28217