SITUATION: THE PITFALLS OF SIMPLICITY For decades, alarm verification has been built on a model of elegant simplicity – simple data and straightforward logic. When any external factor trips an alarm, an agency is automatically tasked with investigating the incident. Simple prescribed actions like this have helped the security industry achieve impressive levels of efficiency in dispatching agencies and notifying responders. Unfortunately, these efficiency gains in the central

Early Tuesday morning one of our operators was able to assist in police apprehending someone that was going through cars at Williams Subaru. He first received a signal with video verification of someone driving through on 4/24 that he felt was suspicious. He and the customer decided that the operator would continue to monitor carefully but not send police yet. At about 12:30 AM after monitoring live Vigil cameras for a while, the operator saw someone on site and dispatched